Skip to main content

Privacy Policy & Terms of Use

For CRM Solutions & Mobile Applications
by Initium Solutions

1. Agreement Acceptance

By registering for an account, accessing the platform, or using any services provided by Initium Solutions (including CRM systems, mobile applications, or related services), you agree to comply with and be bound by these Terms of Use and Privacy Policy. If you do not agree to these terms, you may not use the platform.

We reserve the right to modify these terms at any time without prior notice. Continued use of our services indicates acceptance of the updated terms.

2. Account Registration & Security

  • Users must complete the registration form and accept these terms to access Initium Solutions’ services.
  • Each user is responsible for maintaining the confidentiality of their username and password.
  • You may not register multiple accounts for the same person or impersonate another individual or entity.
  • You are responsible for all activities that occur under your account.

3. User Responsibilities

  • By using Initium Solutions’ services, you agree to:
  • Provide accurate and up-to-date personal information.
  • Maintain the confidentiality of your login credentials.
  • Use the services for lawful purposes only.
  • Avoid transmitting content that is harmful, abusive, defamatory, obscene, or in violation of applicable laws or third-party rights.
  • Not interfere with other users' access to the platform.
  • Not attempt unauthorized access to the system, including hacking or data scraping.
  • Not use the platform to advertise or promote third-party services without written consent.

4. Prohibited Conduct

Users must not:

  • Engage in fraudulent, illegal, or unauthorized activities.
  • Post or transmit any unlawful, harmful, or objectionable content.
  • Violate any intellectual property rights.
  • Use bots, scripts, or automated tools to access or extract content.
  • Interfere with the operation or security of the system.
  • Harass or abuse other users or Initium Solutions staff.
  • Upload or distribute viruses or malicious software.
Violation of these terms may result in suspension or termination of your account and legal action where applicable.


5. Privacy & Data Usage

Initium Solutions respects your privacy and handles your data responsibly:
  • Personal information is used to deliver and improve our services.
  • We do not sell or share user data with third-party advertisers.
  • Phone numbers may be shared with relevant service providers (e.g., food delivery partners) for operational purposes only.
  • All data handling is governed by our separate Privacy Policy.


Location tracking may be enabled for certain employee features such as sign-in verification. This is only active during work sessions and stops automatically upon sign-out.

6. Content Ownership & Usage

  • All content, software, graphics, and documentation are owned by Initium Solutions or its licensors and are protected by applicable laws.
  • Users may not reproduce, distribute, modify, or create derivative works without written permission.
  • By submitting content to the platform (e.g., reviews, feedback), you grant Initium Solutions a perpetual, royalty-free license to use and distribute this content.

7. Third-Party Links

Our services may include links to external websites. Initium Solutions is not responsible for the content or privacy practices of third-party platforms. Accessing them is at your own risk.

8. Reviews & User-Generated Content

Reviews and feedback submitted by users must:

  • Reflect genuine personal experience.

  • Avoid offensive, defamatory, or discriminatory language.

  • Not violate privacy, copyrights, or legal obligations.

Initium Solutions reserves the right to edit, reject, or remove content at its discretion and without notice.

9. Service Availability

We strive to maintain uninterrupted service, but access may be temporarily unavailable due to maintenance or unforeseen issues. Initium Solutions is not liable for service interruptions or data loss.

10. Legal & Enforcement

  • These terms are governed by the laws of the applicable jurisdiction (e.g., Egypt or Kuwait, depending on service region).

  • Disputes will be resolved through the appropriate courts.

  • If any provision is deemed invalid or unenforceable, it shall not affect the validity of the remaining provisions.

11. Limitation of Liability

Initium Solutions provides all services “as-is” without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages resulting from the use of our services, including but not limited to data loss, service disruption, or unauthorized access.

12. Indemnification

You agree to indemnify and hold harmless Initium Solutions, its affiliates, and staff from any claims or liabilities arising from your use of the platform, your content submissions, or your violation of these terms.

13. Intellectual Property Rights

All content and branding used within Initium Solutions’ services, including logos, software, and platform design, are the intellectual property of Initium Solutions and may not be copied, reused, or redistributed without permission.

14. Termination

Initium Solutions reserves the right to terminate user access at any time for breach of terms, suspicious activity, or other violations, without prior notice.