Customer Engagement Enablers
Explore a wide variety of tools that enable you to engage with your customers proactively and effectively. Keeping your customer well connected to your services and properly informed with multiple channels. Our customer engagement toolbox include solutions for:
Know your customer
- Preferred communication channels, social networks, times, and methods of contact.
- Favorable products or services, based on historical buying records, the system can automatically suggest new varieties that might be preferred by the consumer taste.
- Understand Seasonal Behavior: Your consumer consumption of your products and/or services might change from time to time. Channels® ensures that you have a correct vision and knowledge of such behavior and helps you to build a more accurate forecast.
- Maintain consumer retention, by applying a built-in OOF (Out of Frequency) monitors, which automatically recognizes when the customer might be moving away from your products and/or services.
Connect to you customer
Multi-channel Contact Center Integration
Social Network Interaction Connectors
Get your own application and engage with your customers on a whole new level
- Present your products & services
- Distributing latest news or discounts
- New marketing, social and sales channel
- Covers all platforms
- Data stored in one place – no duplicates